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CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and...


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Tags: customer experience, user experience, utilities,

What to Expect From a Modern CIS

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include...


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Tags: online payment system, customer experience, partnerships,

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret,...


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Tags: ebpp, adoption, utilities,

Bona Vista Water District Improves Staff Productivity: Client Story

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves roughly 9,000...


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Tags: ebpp, online payment system, client stories,

Utility Payment Experience Drives 614% Adoption Spike: Client Story

For service providers, improving the utility payment experience is arguably one of the most positively impactful things an...


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Tags: client stories, utilities, self-service,

3 Utility Session Recaps from CS Week 2021

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...


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Tags: customer experience, user experience, utilities,

GFOA Recap: What are Finance Officers Focused on for 2022?

The Government Finance Officer's Association (GFOA) held their 2021 virtual conference last week. If you weren't able to make it,...


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Tags: utilities, security

Increasing Self-Service Saves Utility $900k Annually: Client Story

For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations...


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Tags: ebpp, online payment system, utilities,

How to Protect Your Utility or Municipality from Cyberthreats

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020,...


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Tags: online payment system, partnerships, utilities,

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