For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and...
Tags: customer experience, user experience, utilities,
Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include...
Tags: online payment system, customer experience, partnerships,
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret,...
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves roughly 9,000...
Tags: ebpp, online payment system, client stories,
For service providers, improving the utility payment experience is arguably one of the most positively impactful things an...
Tags: client stories, utilities, self-service,
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...
Tags: customer experience, user experience, utilities,
The Government Finance Officer's Association (GFOA) held their 2021 virtual conference last week. If you weren't able to make it,...
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations...
Tags: ebpp, online payment system, utilities,
In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020,...
Tags: online payment system, partnerships, utilities,
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