For service providers, improving the utility payment experience is arguably one of the most positively impactful things an...
Tags: client stories, utilities, self-service,
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...
Tags: customer experience, user experience, utilities,
The Government Finance Officer's Association (GFOA) held their 2021 virtual conference last week. If you weren't able to make...
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the...
Tags: ebpp, online payment system, utilities,
In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020,...
Tags: online payment system, partnerships, utilities,
Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital...
Tags: ebpp, online payment system, utilities
The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –...
Tags: adoption, utilities, digital payments,
For many utility companies, billing customers and collecting payments can be a challenge. Specifically, organizations struggle...
Tags: ebpp, client stories, utilities
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