Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...
Convenience and service fees are typically unavoidable when it comes to digital payments. These fees are consistent across...
Tags: adoption, client stories, customer experience,
Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable...
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their...
Tags: customer experience, user experience, customer satisfaction,
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...
Tags: customer experience, user experience, utilities,
In today’s day and age, it’s critical to meet your customers where they are. When it comes to the insurance industry, one...
Tags: online payment system, client stories, user experience,
Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...
Tags: adoption, user experience, saas,
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations,
Tags: adoption, user experience, self-service,
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...
Tags: ebpp, customer experience, user experience,
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