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The 5 Biggest Payment Engagement Trends for 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...


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Tags: ebpp, adoption, online payment system,

[Infographic]: The Current State of Online Payments

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive...


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Tags: customer experience, user experience, infographic,

Simplifying Reconciliations to Improve User Experience: Client Story

Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is like saying the...


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Tags: client stories, user experience, insurance

Creating a Positive Insurance Payment Experience

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....


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Tags: customer experience, user experience, insurance

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...


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Tags: customer experience, user experience, customer frustration,

5 Customer Preference Trends Your Organization Needs to Know

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...


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Tags: customer experience, user experience, customer satisfaction

Creating a Good User Experience for Online Payments

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...


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Tags: online payment system, customer experience, user experience,

5 Benefits of Improving the Online Payment Experience

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good...


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Tags: online payment system, customer experience, user experience

Why Now is the Time to Innovate, Despite Uncertainty

There's no denying that, in a relatively short period of time, the world has changed significantly. These changes have...


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Tags: online payment system, customer experience, user experience

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