With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...
Tags: ebpp, adoption, online payment system,
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive...
Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is like saying the...
Tags: client stories, user experience, insurance
In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....
There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...
Tags: customer experience, user experience, customer frustration,
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...
Tags: customer experience, user experience, customer satisfaction
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...
Tags: online payment system, customer experience, user experience,
Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good...
Tags: online payment system, customer experience, user experience
There's no denying that, in a relatively short period of time, the world has changed significantly. These changes have...
Tags: online payment system, customer experience, user experience
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