Welcome to the Invoice Cloud blog

Simplifying Reconciliations to Improve User Experience: Client Story

Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is like saying the...


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Tags: client stories, user experience, insurance

Creating a Positive Insurance Payment Experience

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....


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Tags: customer experience, user experience, insurance

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...


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Tags: customer experience, user experience, customer frustration,

5 Customer Preference Trends Your Organization Needs to Know

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...


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Tags: customer experience, user experience, customer satisfaction

Creating a Good User Experience for Online Payments

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...


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Tags: online payment system, customer experience, user experience,

5 Benefits of Improving the Online Payment Experience

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good...


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Tags: online payment system, customer experience, user experience

Why Now is the Time to Innovate, Despite Uncertainty

There's no denying that, in a relatively short period of time, the world has changed significantly. These changes have...


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Tags: online payment system, customer experience, user experience

Arming Customers with Self-Service to Combat Rising Water Costs

Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But access to clean drinking water...


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Tags: user experience, self-service

Is Your EBPP Providing a Bad User Experience?

Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every...


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Tags: ebpp, customer experience, user experience

To Drive Adoption, Provide a Great Customer Experience

In 2020, providing a great customer experience is about meeting customers' ever-changing expectations. Customer experience has...


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Tags: customer experience, user experience

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