Invoice Cloud Blog | user experience

By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...

By Tom Griffin On January 6, 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...

By Invoice Cloud Team On November 11, 2020

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive...

By Brian Melle On September 30, 2020

Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is like saying the...

By Angela Abbott On August 12, 2020

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....

By Tara Wildt On July 29, 2020

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...

By Tara Wildt On June 24, 2020

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...

By Tara Wildt On May 20, 2020

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...

By Sarah Woodard On May 6, 2020

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good...

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