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3 Tips for Your Easiest Tax Event Ever

Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while these annual or...


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Tags: ebpp, adoption, self-service,

What are Outbound Campaigns for Billing Organizations?

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in...


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Tags: ebpp, customer experience, self-service,

Webinar Recap: 4 Tips to Increase Online Adoption

When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its core,...


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Tags: ebpp, adoption, self-service,

Master Customer Engagement with Intelligent Communications

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and...


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Tags: customer experience, self-service, customer engagement

Creating a Good User Experience for Online Payments

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...


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Tags: online payment system, customer experience, user experience,

4 Ways to Encourage Customers to Pay Bills Online

As organizations and individuals learn to settle into a ‘new normal’ that involves working remotely and practicing social...


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Tags: online payment system, self-service

How Improving Self-Service Increases Revenue: Client Story

One of the most common challenges currently faced by water utility companies is the issue of rising water rates. In many areas...


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Tags: client stories, self-service

Arming Customers with Self-Service to Combat Rising Water Costs

Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But access to clean drinking water...


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Tags: user experience, self-service

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