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3 Survey Insights on Bill Payment Expectations for 2022

Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...


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Tags: customer experience, user experience, self-service,

Webinar Recap: The Digital Wallet Revolution

Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill...


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Tags: ebpp, self-service, omni-channel,

Utility Payment Experience Drives 614% Adoption Spike: Client Story

For service providers, improving the utility payment experience is arguably one of the most positively impactful things an...


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Tags: client stories, utilities, self-service,

Encouraging Self-Service Payments with AgentConnect

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most...


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Tags: adoption, customer experience, self-service,

Paperless Enrollment Decreases Utility Shutoffs by 72%: Client Story 

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a...


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Tags: client stories, customer experience, self-service

4 Keys to Reducing Late Premium Payments and Cancellations

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest,...


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Tags: adoption, insurance, self-service,

Increasing Self-Service Saves Utility $900k Annually: Client Story

For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the...


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Tags: ebpp, online payment system, utilities,

4 Ways Your Organization Can Drive Online Payment Adoption for Taxes

When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving...


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Tags: ebpp, adoption, online payment system,

Decreasing Late Payments with Higher CSAT: Client Story

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...


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Tags: ebpp, online payment system, customer experience,

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