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3 Real-Life Ways Frictionless Payments Improve Revenue Collection

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t overcome with a friend or a...


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Tags: adoption, online payment system, customer experience,

Frictionless Payments Increase Policyholder Satisfaction: Client Story

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency,...


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Tags: online payment system, saas, customer satisfaction,

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret,...


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Tags: ebpp, adoption, utilities,

Cyberattacks in Insurance: What You Need to Know

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance....


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Tags: insurance, saas, security,

3 Utility Session Recaps from CS Week 2021

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...


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Tags: customer experience, user experience, utilities,

Infographic: Municipal Benefits of Digitizing Tax Collection Services

One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and...


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Tags: online payment system, saas, digital payments,

4 Keys to Reducing Late Premium Payments and Cancellations

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest,...


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Tags: adoption, insurance, self-service,

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...


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Tags: adoption, user experience, saas,

What it Takes to Join the Invoice Cloud Implementation Team

The implementation team at Invoice Cloud truly bridges the gap between two major pillars of our organizational mission: providing...


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Tags: online payment system, saas, culture,

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