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Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

Here's a question: is your staff often overwhelmed with payment-related calls from the residents of your city, town, or village,...


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Tags: ebpp, customer experience, self-service,

Webinar Recap: Policyholder Expectations for Payments in 2022

In the race to digital transformation, the savviest insurers are taking the fastest route to the finish line: aligning their ...


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Tags: insurance, self-service, research,

3 Billing and Payment Resolutions for Easier Collections

Happy New Year! 2022 is in full swing and, if you’re anything like us, you've likely taken some time to reflect on your personal...


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Tags: online payment system, customer experience, digital payments,

The Top 4 Biller Resources of 2021

As we ring in the New Year at InvoiceCloud, we're taking a look back at some of the biller resources we were lucky enough to...


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Tags: user experience, digital payments, research,

Infographic: The State of Online Payments in 2021

Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what...


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Tags: customer experience, self-service, customer satisfaction,

3 Survey Insights on Bill Payment Expectations for 2022

Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...


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Tags: customer experience, user experience, self-service,

3 Takeaways from New Local Government Research

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending...


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Tags: adoption, online payment system, customer experience,

Research: are Seniors Adopting Online Payments?

Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment...


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Tags: online payment system, digital payments, research,

[Infographic]: Keeping up with Millennial policyholders

With a population of over 72 million, Millennials are currently the largest generation in North America. The significant buying...


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Tags: insurance, research, online payments,

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