[Infographic]: Customer Experience in the Insurance Industry

Posted by Invoice Cloud Team on Aug 19, 2020 8:00:00 AM

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer churn by improving overall policyholder satisfaction levels. Policyholder satisfaction, however, can be impacted by so many different factors that it's often difficult for organizations to know where to start. That's why we encourage insurance organizations to start with their most important and frequent customer touchpoint: premium payments. 

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Topics: customer experience, insurance, research, infographic