Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable...
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their...
Tags: customer experience, user experience, customer satisfaction,
We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to...
Tags: ebpp, adoption, customer experience,
Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...
Tags: adoption, user experience, saas,
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel...
Tags: ebpp, customer experience, omni-channel,
From social media and text messaging to emailing and more, most consumers spend the majority of their time on their phones....
Tags: adoption, customer experience, omni-channel
Have you ever seen someone get their total at the grocery store and go for their phone instead of their wallet to pay? In that...
Tags: omni-channel, mobile wallet, apple pay,
Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of the...
Tags: omni-channel
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