[Infographic]: Customer Experience in the Insurance Industry

Posted by Invoice Cloud Team on Aug 19, 2020 8:00:00 AM

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer churn by improving overall policyholder satisfaction levels. Policyholder satisfaction, however, can be impacted by so many different factors that it's often difficult for organizations to know where to start. That's why we encourage insurance organizations to start with their most important and frequent customer touchpoint: premium payments. 

Read More

Topics: customer experience, insurance, research, infographic

Creating a Positive Insurance Payment Experience

Posted by Angela Abbott on Aug 12, 2020 8:00:00 AM

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization only has so many opportunities to connect with insureds, which means one negative experience could result in a cancelled policy or, worse, customer churn.

Read More

Topics: customer experience, user experience, insurance

Enhancing User Experience to Boost Digital Payments: Client Story

Posted by Brian Melle on Jun 17, 2020 8:00:00 AM

The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily growing for years. Large competitors in the industry recognize that digital payment offerings are now an essential aspect of a positive payment experience, which insures satisfied customers. Part of this is shifting demographics. The Millennial population has officially surpassed the Baby Boomer generation, and Millennials complete payments through their insurance carrier’s website or mobile platform at extremely high rates. However, even the Baby Boomers are turning to digital payments in unprecedented numbers, which just goes to show the universal need for e-payment options.

Read More

Topics: client stories, insurance, digital payments

3 Takeaways from Insurity Connected 2020

Posted by Neil Payne on Jun 3, 2020 8:00:00 AM

Insurity Connected is an annual client conference that brings together some of insurance’s leading industry analysts and executives to discuss the latest trends, actionable insights, and best practices. This year, the conference took place virtually throughout May. There were a variety of sessions aimed at helping insurance companies effectively meet heightened customer expectations and address changing marketing trends.

Read More

Topics: insurance, partnerships

4 Benefits of SaaS for Insurance Companies

Posted by Angela Abbott on Apr 22, 2020 8:00:00 AM

Anyone who has been involved in purchasing software for their organization has heard of the term SaaS, or Software as a Service. And while many people understand, at least on some level, what SaaS is, it’s often hard to quantify the benefits of SaaS for your organization. For insurance companies, SaaS solutions provide a number of unique benefits that can drive real business results.

Read More

Topics: insurance, saas

3 Insurance Challenges Solved by Online Bill Payment Software

Posted by Angela Abbott on Feb 19, 2020 8:00:00 AM

In the insurance industry, there are several key challenges that organizations need to address to remain competitive and keep policyholder satisfaction high, such as:

  • Improving policyholder retention and satisfaction
  • Ensuring accurate account reconciliations
  • Keeping up with innovation
Read More

Topics: ebpp, adoption, insurance