User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...
Tags: ebpp, customer experience, user experience,
Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital...
Tags: ebpp, online payment system, utilities
As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because...
Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while these annual or...
Tags: ebpp, adoption, self-service,
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in...
Tags: ebpp, customer experience, self-service,
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...
Tags: ebpp, adoption, online payment system,
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how ...
Tags: ebpp, adoption, online payment system,
With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time high....
Tags: ebpp, saas, digital payments,
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to...
Tags: ebpp, online payment system, customer experience,
Sign up for weekly email updates and we'll send you a copy of the State of Online Payments Research Report as a thank you.
