We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to...
Tags: ebpp, adoption, customer experience,
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving...
Tags: ebpp, adoption, online payment system,
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...
Tags: ebpp, online payment system, customer experience,
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that...
Tags: ebpp, online payment system, insurance,
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel...
Tags: ebpp, customer experience, omni-channel,
The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every...
Tags: ebpp, online payment system, insurance,
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...
Tags: ebpp, customer experience, user experience,
Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital...
Tags: ebpp, online payment system, utilities
As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because...
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