Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill...
Tags: ebpp, self-service, omni-channel,
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the...
Tags: ebpp, online payment system, utilities,
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most...
Tags: ebpp, integrations, culture,
Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges...
Tags: ebpp, insurance, customer satisfaction,
We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to...
Tags: ebpp, adoption, customer experience,
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving...
Tags: ebpp, adoption, online payment system,
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...
Tags: ebpp, online payment system, customer experience,
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that...
Tags: ebpp, online payment system, insurance,
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel...
Tags: ebpp, customer experience, omni-channel,
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