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Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff...


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Tags: ebpp, adoption, online payment system,

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

Here's a question: is your staff often overwhelmed with payment-related calls from the residents of your city, town, or village,...


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Tags: ebpp, customer experience, self-service,

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret,...


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Tags: ebpp, adoption, utilities,

How Billers can Curb Rising Paper Costs

In the thick of the digital age, where seemingly everything is done online, the cost of paper today has become no small matter....


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Tags: ebpp, online payment system, self-service,

Bona Vista Water District Improves Staff Productivity: Client Story

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves roughly 9,000...


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Tags: ebpp, online payment system, client stories,

Webinar Recap: The Digital Wallet Revolution

Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill...


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Tags: ebpp, self-service, omni-channel,

Increasing Self-Service Saves Utility $900k Annually: Client Story

For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations...


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Tags: ebpp, online payment system, utilities,

What Billers Say About Invoice Cloud's Implementations

Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most organizations....


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Tags: ebpp, integrations, culture,

Why Use Outbound Payments for Insurance Claims?

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for...


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Tags: ebpp, insurance, customer satisfaction,

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