Streamlining Online Payment Options to Drive Adoption: Client Story

Posted by Brian Melle on Aug 26, 2020 8:00:00 AM

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock – and it all depends on your payment capabilities.

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Topics: adoption, utilities, digital payments, customer churn

Enhancing User Experience to Boost Digital Payments: Client Story

Posted by Brian Melle on Jun 17, 2020 8:00:00 AM

The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily growing for years. Large competitors in the industry recognize that digital payment offerings are now an essential aspect of a positive payment experience, which insures satisfied customers. Part of this is shifting demographics. The Millennial population has officially surpassed the Baby Boomer generation, and Millennials complete payments through their insurance carrier’s website or mobile platform at extremely high rates. However, even the Baby Boomers are turning to digital payments in unprecedented numbers, which just goes to show the universal need for e-payment options.

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Topics: client stories, insurance, digital payments