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On-demand Webinar: Transforming Policyholder Behavior

From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days. One of...


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Tags: adoption, self-service, digital payments,

3 Real-Life Ways Frictionless Payments Improve Revenue Collection

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t overcome with a friend or a...


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Tags: adoption, online payment system, customer experience,

CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and...


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Tags: customer experience, user experience, utilities,

Frictionless Payments Increase Policyholder Satisfaction: Client Story

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency,...


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Tags: online payment system, saas, customer satisfaction,

3 Insurance Best Practices in the Wake of COVID-19

As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health crisis....


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Tags: customer satisfaction, digital payments, customer churn,

The Key to Timely Property Tax Payments (+ Free Resources)

Seventy-three percent of local governments surveyed for a recent InvoiceCloud report confessed that they struggle with late...


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Tags: user experience, digital payments, customer engagement,

InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes

Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over...


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Tags: adoption, client stories, self-service,

3 Billing and Payment Resolutions for Easier Collections

Happy New Year! 2022 is in full swing and, if you’re anything like us, you've likely taken some time to reflect on your personal...


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Tags: online payment system, customer experience, digital payments,

The Top 4 Biller Resources of 2021

As we ring in the New Year at InvoiceCloud, we're taking a look back at some of the biller resources we were lucky enough to...


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Tags: user experience, digital payments, research,

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