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3 Utility Session Recaps from CS Week 2021

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...


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Tags: customer experience, user experience, utilities,

Encouraging Self-Service Payments with AgentConnect

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most...


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Tags: adoption, customer experience, self-service,

Key Takeaways from IASA Xchange 2021

The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the...


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Tags: online payment system, insurance, digital payments,

[Infographic]: Benefits of Online Payments for Tax Organizations

One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and...


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Tags: online payment system, saas, digital payments,

Why Use Outbound Payments for Insurance Claims?

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges...


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Tags: ebpp, insurance, customer satisfaction,

Research: are Seniors Adopting Online Payments?

Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment...


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Tags: online payment system, digital payments, research,

Decreasing Late Payments with Higher CSAT: Client Story

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...


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Tags: ebpp, online payment system, customer experience,

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...


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Tags: adoption, user experience, saas,

Invoice Cloud and PayPal: 4 Unique Benefits for your Organization

At Invoice Cloudour primary focus is improving customer engagement to encourage more online payments and drive results for...


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Tags: online payment system, customer experience, digital payments,

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