5 Customer Preference Trends Your Organization Needs to Know

Posted by Tara Wildt on Jun 24, 2020 8:00:00 AM

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality is that most organizations need to meet the changing needs of customers to remain competitive.

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Topics: customer experience, user experience, customer satisfaction

Increased Customer Satisfaction with Simplified Payments: Client Story

Posted by Brian Melle on May 13, 2020 8:00:00 AM

For most organizations, customer satisfaction levels are an area of constant focus. That's because customer needs and expectations are constantly changing, and keeping up can be a challenge. It's important, though, to always keep customer satisfaction and experience top of mind at your organization. A poor customer experience can lead to other organizational challenges down the line, such as increased staff workloads and slowed collections.

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Topics: client stories, customer experience, customer satisfaction