As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency,...
Removingfriction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. ...
Here's a question: is your staff often overwhelmed with payment-related calls from the residents of your city, town, or village,...
Tags: ebpp, customer experience, self-service,
As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health crisis....
Tags: customer satisfaction, digital payments, customer churn,
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals, the end of the...
Tags: online payment system, customer experience, user experience,
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what...
Tags: customer experience, self-service, customer satisfaction,
For service providers, improving the utility payment experience is arguably one of the most positively impactful things an...
Tags: client stories, utilities, self-service,
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their...
Tags: customer experience, user experience, customer satisfaction,
Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for...
Tags: ebpp, insurance, customer satisfaction,
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