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Frictionless Payments Increase Policyholder Satisfaction: Client Story

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency,...


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Tags: online payment system, saas, customer satisfaction,

Infographic: Digital Transformation in the Insurance Industry

Removingfriction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. ...


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Tags: self-service, customer satisfaction, customer churn,

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

Here's a question: is your staff often overwhelmed with payment-related calls from the residents of your city, town, or village,...


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Tags: ebpp, customer experience, self-service,

3 Insurance Best Practices in the Wake of COVID-19

As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health crisis....


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Tags: customer satisfaction, digital payments, customer churn,

6 Digital Payments Trends to Watch in 2022

Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals, the end of the...


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Tags: online payment system, customer experience, user experience,

Infographic: The State of Online Payments in 2021

Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what...


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Tags: customer experience, self-service, customer satisfaction,

Utility Payment Experience Drives 614% Adoption Spike: Client Story

For service providers, improving the utility payment experience is arguably one of the most positively impactful things an...


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Tags: client stories, utilities, self-service,

Accept Convenient Cash Payments with CheckFreePay

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their...


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Tags: customer experience, user experience, customer satisfaction,

Why Use Outbound Payments for Insurance Claims?

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for...


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Tags: ebpp, insurance, customer satisfaction,

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