Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges...
Tags: ebpp, insurance, customer satisfaction,
If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on...
Tags: online payment system, insurance, customer satisfaction,
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...
Tags: ebpp, online payment system, customer experience,
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that...
Tags: ebpp, online payment system, insurance,
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...
Tags: ebpp, customer experience, user experience,
Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while these annual or...
Tags: ebpp, adoption, self-service,
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in...
Tags: ebpp, customer experience, self-service,
Just as billing and payments are an essential arm of local government,increased customer satisfaction is an essential metric ...
When it comes to making payments, customer expectations can change rapidly -- and it's your organization's job to keep up. And...
Tags: customer satisfaction, customer churn, research,
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