Welcome to the Invoice Cloud blog

Accept Convenient Cash Payments with CheckFreePay

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their...


Read More

Tags: customer experience, user experience, customer satisfaction,

Why Use Outbound Payments for Insurance Claims?

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges...


Read More

Tags: ebpp, insurance, customer satisfaction,

How Innovative is Your Premium Payment Experience?

If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on...


Read More

Tags: online payment system, insurance, customer satisfaction,

Decreasing Late Payments with Higher CSAT: Client Story

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...


Read More

Tags: ebpp, online payment system, customer experience,

The Benefits of a Reconciliation Tool for Insurance Organizations

Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that...


Read More

Tags: ebpp, online payment system, insurance,

What is CX vs. UX?
By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...


Read More

Tags: ebpp, customer experience, user experience,

3 Tips for Your Easiest Tax Event Ever

Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while these annual or...


Read More

Tags: ebpp, adoption, self-service,

What are Outbound Campaigns for Billing Organizations?

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in...


Read More

Tags: ebpp, customer experience, self-service,

Increased Customer Satisfaction Saves Resources: Client Story

Just as billing and payments are an essential arm of local government,increased customer satisfaction is an essential metric ...


Read More

Tags: adoption, online payment system, customer experience,

Subscribe to our blog

Sign up for weekly email updates and we'll send you a copy of the State of Online Payments Research Report as a thank you.

eb_state_of_online_payments_cover