Invoice Cloud Blog | customer frustration

By Tara Wildt On August 11, 2021

4 Keys to Reducing Late Premium Payments and Cancellations

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest,...

By Tessa Newell On March 10, 2021

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...

By Tom Griffin On January 6, 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...

By Brian Melle On November 4, 2020

The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to...

By Tara Wildt On July 29, 2020

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...

By Angela Abbott On July 1, 2020

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult...