User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...
Tags: ebpp, customer experience, user experience,
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...
Tags: ebpp, adoption, online payment system,
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to...
Tags: ebpp, online payment system, customer experience,
There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...
Tags: customer experience, user experience, customer frustration,
Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult...
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