Welcome to the InvoiceCloud blog

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews and...


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Tags: customer experience, user experience, customer frustration,

Improving User Experience with SaaS Software: Client Story

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving...


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Tags: client stories, customer experience, saas

4 Benefits of a Strong Partner Network

When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into...


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Tags: customer experience, partnerships, integrations

5 Customer Preference Trends Your Organization Needs to Know

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality is...


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Tags: customer experience, user experience, customer satisfaction

Creating a Good User Experience for Online Payments

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...


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Tags: online payment system, customer experience, user experience,

Increased Customer Satisfaction with Simplified Payments: Client Story

For most organizations, customer satisfaction levels are an area of constant focus. That's because customer needs and...


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Tags: client stories, customer experience, customer satisfaction

5 Benefits of Improving the Online Payment Experience

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good user...


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Tags: online payment system, customer experience, user experience

Why Now is the Time to Innovate, Despite Uncertainty

There's no denying that, in a relatively short period of time, the world has changed significantly. These changes have impacted...


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Tags: online payment system, customer experience, user experience

Is Your EBPP Providing a Bad User Experience?

Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every...


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Tags: ebpp, customer experience, user experience

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