We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make...
Tags: ebpp, adoption, customer experience,
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...
Tags: ebpp, online payment system, customer experience,
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of...
Tags: ebpp, customer experience, omni-channel,
At Invoice Cloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your...
Tags: online payment system, customer experience, digital payments,
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what is...
Tags: ebpp, customer experience, user experience,
From social media and text messaging to emailing and more, most consumers spend the majority of their time on their phones. So,...
Tags: adoption, customer experience, omni-channel
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in your...
Tags: ebpp, customer experience, self-service,
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can...
Tags: ebpp, adoption, online payment system,
The online payment experience is one of the most critical interactions your organization has with its customers. Between changing...
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