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Increased Customer Satisfaction Saves Resources: Client Story

Just as billing and payments are an essential arm of local government,increased customer satisfaction is an essential metric ...


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Tags: adoption, online payment system, customer experience,

[Infographic]: The Current State of Online Payments

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive...


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Tags: customer experience, user experience, infographic,

Improved Payment Processing Drives Online Adoption: Client Story

The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to...


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Tags: ebpp, online payment system, customer experience,

Webinar Recap: 5 Tips to Improve Policyholder Experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of...


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Tags: customer experience, insurance, research

How to Optimize the Guest Checkout Route for Online Payments

The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer...


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Tags: online payment system, customer experience, one-time payment

[Infographic]: Customer Experience in the Insurance Industry

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer...


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Tags: customer experience, insurance, research,

Creating a Positive Insurance Payment Experience

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....


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Tags: customer experience, user experience, insurance

Master Customer Engagement with Intelligent Communications

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and...


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Tags: customer experience, self-service, customer engagement

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...


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Tags: customer experience, user experience, customer frustration,

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