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6 Digital Payments Trends to Watch in 2022

Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals, the end of the...


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Tags: online payment system, customer experience, user experience,

Infographic: The State of Online Payments in 2021

Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what...


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Tags: customer experience, self-service, customer satisfaction,

3 Survey Insights on Bill Payment Expectations for 2022

Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...


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Tags: customer experience, user experience, self-service,

Accept Convenient Cash Payments with CheckFreePay

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their...


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Tags: customer experience, user experience, customer satisfaction,

3 Takeaways from New Local Government Research

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending...


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Tags: adoption, online payment system, customer experience,

3 Utility Session Recaps from CS Week 2021

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...


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Tags: customer experience, user experience, utilities,

Encouraging Self-Service Payments with AgentConnect

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most...


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Tags: adoption, customer experience, self-service,

Paperless Enrollment Decreases Utility Shutoffs by 72%: Client Story 

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack...


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Tags: client stories, customer experience, self-service

Expanding the Payment Experience for Utility Customers

Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,...


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Tags: online payment system, customer experience, partnerships,

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