Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals, the end of the...
Tags: online payment system, customer experience, user experience,
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what...
Tags: customer experience, self-service, customer satisfaction,
Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their...
Tags: customer experience, user experience, customer satisfaction,
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending...
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...
Tags: customer experience, user experience, utilities,
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most...
Tags: adoption, customer experience, self-service,
Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack...
Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,...
Tags: online payment system, customer experience, partnerships,
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