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Webinar Recap: 5 Tips to Improve Policyholder Experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of...


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Tags: customer experience, insurance, research

How to Optimize the Guest Checkout Route for Online Payments

The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer...


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Tags: online payment system, customer experience, one-time payment

[Infographic]: Customer Experience in the Insurance Industry

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer...


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Tags: customer experience, insurance, research,

Creating a Positive Insurance Payment Experience

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....


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Tags: customer experience, user experience, insurance

Master Customer Engagement with Intelligent Communications

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and...


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Tags: customer experience, self-service, customer engagement

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...


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Tags: customer experience, user experience, customer frustration,

Improving User Experience with SaaS Software: Client Story

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving...


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Tags: client stories, customer experience, saas

4 Benefits of a Strong Partner Network

When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into...


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Tags: customer experience, partnerships, integrations

5 Customer Preference Trends Your Organization Needs to Know

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...


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Tags: customer experience, user experience, customer satisfaction

Creating a Good User Experience for Online Payments

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...


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Tags: online payment system, customer experience, user experience,

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