Is Your EBPP Providing a Bad User Experience? Here’s 4 Ways to Tell

Posted by Tara Wildt on Mar 25, 2020 8:00:00 AM

Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every step of the way, from customer support to online payments. When it comes to making payments online, customers want to pay their bills whenever and wherever they want, and on the device of their choice, without the hassle of roadblocks like a one-time registration. In fact, lack of exceptional UX in the payments industry can lead to reduced customer satisfaction, lower electronic payment adoption rates, and increased staff workloads.

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Topics: ebpp, customer experience, user experience

To Drive Adoption, Provide a Great Customer Experience

Posted by Jim Barker on Feb 12, 2020 8:00:00 AM

In 2020, providing a great customer experience is about meeting customers' ever-changing expectations. Customer experience has become a primary differentiator for many companies, and this extends to the payment experience. Your customers want to be able to make payments any time, anywhere. Your organization should enable them to self-serve on the channels they use most often – whether that's online, over the phone, or even text.

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Topics: customer experience, user experience

How a Positive User Experience Drives Business Results: Client Story

Posted by Brian Melle on Feb 5, 2020 8:00:00 AM

Creating a positive user experience is about more than your customers – it’s about driving quantifiable business results for your organization. When it comes to online payment systems or Electronic Bill Presentment and Payment (EBPP) platforms, the user experience is one of the most important factors in encouraging customer engagement. And when an EBPP solution is not designed to deliver a positive user experience, the negative results of this can be widespread.

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Topics: client stories, customer experience, user experience