Welcome to the Invoice Cloud blog

What are Outbound Campaigns for Billing Organizations?

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in...


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Tags: ebpp, customer experience, self-service,

The 5 Biggest Payment Engagement Trends for 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...


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Tags: ebpp, adoption, online payment system,

The Online Payment Experience Assessment

The online payment experience is one of the most critical interactions your organization has with its customers. Between...


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Tags: customer experience, online payments

Increased Customer Satisfaction Saves Resources: Client Story

Just as billing and payments are an essential arm of local government,increased customer satisfaction is an essential metric ...


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Tags: adoption, online payment system, customer experience,

[Infographic]: The Current State of Online Payments

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive...


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Tags: customer experience, user experience, infographic,

Improved Payment Processing Drives Online Adoption: Client Story

The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to...


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Tags: ebpp, online payment system, customer experience,

Webinar Recap: 5 Tips to Improve Policyholder Experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of...


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Tags: customer experience, insurance, research

How to Optimize the Guest Checkout Route for Online Payments

The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer...


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Tags: online payment system, customer experience, one-time payment

[Infographic]: Customer Experience in the Insurance Industry

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer...


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Tags: customer experience, insurance, research,

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