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Expanding the Payment Experience for Utility Customers

Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,...


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Tags: online payment system, customer experience, partnerships,

Increasing Self-Service Saves Utility $900k Annually: Client Story

For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the...


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Tags: ebpp, online payment system, utilities,

What are Outbound Campaigns for Billing Organizations?

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in...


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Tags: ebpp, customer experience, self-service,

The 5 Biggest Payment Engagement Trends for 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...


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Tags: ebpp, adoption, online payment system,

Webinar Recap: 4 Tips to Increase Online Adoption

When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its core,...


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Tags: ebpp, adoption, self-service,

Master Customer Engagement with Intelligent Communications

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and...


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Tags: customer experience, self-service, customer engagement

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