Welcome to the InvoiceCloud blog

CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and...


Read More

Tags: customer experience, user experience, utilities,

3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders - and who among us can say they don't understand? Every...


Read More

Tags: customer experience, user experience, insurance,

3 Billing and Payment Resolutions for Easier Collections

Happy New Year! 2022 is in full swing and, if you’re anything like us, you've likely taken some time to reflect on your personal...


Read More

Tags: online payment system, customer experience, digital payments,

6 Digital Payments Trends to Watch in 2022

Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals, the end of the...


Read More

Tags: online payment system, customer experience, user experience,

How Innovative is Your Premium Payment Experience?

If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on a...


Read More

Tags: online payment system, insurance, customer satisfaction,

What is CX vs. UX?
By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what is...


Read More

Tags: ebpp, customer experience, user experience,

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews and...


Read More

Tags: customer experience, user experience, customer frustration,

Subscribe to our blog

Sign up for weekly email updates and we'll send you a copy of the State of Online Payments Research Report as a thank you.

eb_state_of_online_payments_2021-pdf-1024x576