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Infographic: Digital Transformation in the Insurance Industry

Removingfriction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. ...


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Tags: self-service, customer satisfaction, customer churn,

3 Insurance Best Practices in the Wake of COVID-19

As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health crisis....


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Tags: customer satisfaction, digital payments, customer churn,

Improve Online Payments with 3 Research-based Tips

When it comes to making payments, customer expectations can change rapidly -- and it's your organization's job to keep up. And if...


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Tags: customer satisfaction, customer churn, research,

Streamlining Online Payment Options to Drive Adoption: Client Story

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock – and...


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Tags: adoption, utilities, digital payments,

How Customer Frustration Impacts Customer Churn

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult is...


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Tags: customer churn, customer frustration

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