How Customer Frustration Impacts Customer Churn

Posted by Angela Abbott on Jul 1, 2020 8:00:00 AM

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult is trying to determine why your former policyholders are leaving – an investigation almost as frustrating as the churn itself.

There are a few common reasons for customer turnover, some of which are out of your control as an insurance provider. But, fortunately, one of the primary drivers of churn is something that your organization can actively address and impact: customer frustration.

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Topics: customer churn, customer frustration