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Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff...


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Tags: ebpp, adoption, online payment system,

6 Tips for Improving Constituent Communications

For most elected officials, at least on the local level, constituent communications often present a challenge. While...


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Tags: adoption, online payment system, customer experience,

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret,...


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Tags: ebpp, adoption, utilities,

InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes

Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over...


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Tags: adoption, client stories, self-service,

How do QR Codes Impact e-Payment Adoption?

Since the start of the pandemic, it's likely that you've nervously wandered into your favorite restaurant or coffee shop, maybe...


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Tags: adoption, customer experience, user experience,

3 Takeaways from New Local Government Research

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending...


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Tags: adoption, online payment system, customer experience,

Encouraging Self-Service Payments with AgentConnect

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most...


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Tags: adoption, customer experience, self-service,

4 Keys to Reducing Late Premium Payments and Cancellations

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest,...


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Tags: adoption, insurance, self-service,

3 Benefits of an Enhanced Interactive Voice Response Solution

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make...


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Tags: ebpp, adoption, customer experience,

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