We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to...
Tags: ebpp, adoption, customer experience,
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving...
Tags: ebpp, adoption, online payment system,
Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...
Tags: adoption, user experience, saas,
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations,
Tags: adoption, user experience, self-service,
From social media and text messaging to emailing and more, most consumers spend the majority of their time on their phones....
Tags: adoption, customer experience, omni-channel
Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while these annual or...
Tags: ebpp, adoption, self-service,
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity ...
Tags: ebpp, adoption, online payment system,
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how ...
Tags: ebpp, adoption, online payment system,
Just as billing and payments are an essential arm of local government,increased customer satisfaction is an essential metric ...
Sign up for weekly email updates and we'll send you a copy of the State of Online Payments Research Report as a thank you.
