Convenience and service fees are typically unavoidable when it comes to digital payments. These fees are consistent across...
Tags: adoption, client stories, customer experience,
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending...
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most...
Tags: adoption, customer experience, self-service,
Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest,...
Tags: adoption, insurance, self-service,
We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to...
Tags: ebpp, adoption, customer experience,
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving...
Tags: ebpp, adoption, online payment system,
Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...
Tags: adoption, user experience, saas,
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations,
Tags: adoption, user experience, self-service,
From social media and text messaging to emailing and more, most consumers spend the majority of their time on their phones....
Tags: adoption, customer experience, omni-channel
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