From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of...
Tags: customer experience, insurance, research
Software as a service (SaaS) has numerous benefits that make it the preferred software choice for many organizations. Beyond...
Tags: ebpp, online payment system, saas
As one of the leading SaaS solutions for Electronic Bill Presentment and Payment (EBPP), high-quality engineering isn’t just a...
Tags: culture, engineering
The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer...
Tags: online payment system, customer experience, one-time payment
The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –...
Tags: adoption, utilities, digital payments,
![[Infographic]: Customer Experience in the Insurance Industry](https://blog.invoicecloud.net/hubfs/Featured-Blog-Image.jpg)
There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer...
Tags: customer experience, insurance, research,
In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and...
Tags: customer experience, self-service, customer engagement
There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...
Tags: customer experience, user experience, customer frustration,
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