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The Online Payment Experience Assessment

The online payment experience is one of the most critical interactions your organization has with its customers. Between...


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Tags: customer experience, online payments

Increased Customer Satisfaction Saves Resources: Client Story

Just as billing and payments are an essential arm of local government,increased customer satisfaction is an essential metric ...


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Tags: adoption, online payment system, customer experience,

Working Parent Perspective: the COVID Balancing Act

There’s a lot to love about being part of the Invoice Cloud team. Whether it’s our commitment to our communities, our passion...


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Tags: culture, values

4 Ways to Improve Policyholder Experience with Technology

We are in the midst of tremendous focus and investment in technology to drive customer acquisition in the insurance industry....


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Tags: insurance, digital payments, policyholder experience

[Infographic]: The Current State of Online Payments

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive...


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Tags: customer experience, user experience, infographic,

Improved Payment Processing Drives Online Adoption: Client Story

The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to...


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Tags: ebpp, online payment system, customer experience,

Improve Online Payments with 3 Research-based Tips

When it comes to making payments, customer expectations can change rapidly -- and it's your organization's job to keep up. And...


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Tags: customer satisfaction, customer churn, research,

4 Reasons to Love Working at Invoice Cloud

Culture is critical at Invoice Cloud. We’ve worked hard to create a space where collaborative, open dialogue is expected,...


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Tags: culture

Expanded Payment Options Increase Efficiencies: Client Story

For billing organizations, few aspects of the payments process present a greater challenge than a limited electronic bill...


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Tags: ebpp, client stories, digital payments

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