When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into...
Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult...
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...
Tags: customer experience, user experience, customer satisfaction
The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily...
Tags: client stories, insurance, digital payments
Have you ever seen someone get their total at the grocery store and go for their phone instead of their wallet to pay? In that...
Tags: omni-channel, mobile wallet, apple pay,
Insurity Connected is an annual client conference that brings together some of insurance’s leadingi tices. This year, the...
Tags: insurance, partnerships
Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of the...
Tags: omni-channel
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...
Tags: online payment system, customer experience, user experience,
For most organizations, customer satisfaction levels are an area of constant focus. That's because customer needs and...
Tags: client stories, customer experience, customer satisfaction
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