For most organizations, customer satisfaction levels are an area of constant focus. That's because customer needs and...
Tags: client stories, customer experience, customer satisfaction
Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good...
Tags: online payment system, customer experience, user experience
There's no denying that, in a relatively short period of time, the world has changed significantly. These changes have...
Tags: online payment system, customer experience, user experience
Anyone who has been involved in purchasing software for their organization has heard of the term SaaS, or Software as a...
As organizations and individuals learn to settle into a ‘new normal’ that involves working remotely and practicing social...
One of the most common challenges currently faced by water utility companies is the issue of rising water rates. In many areas...
Tags: client stories, self-service
Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But access to clean drinking water...
Tags: user experience, self-service
Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every...
Tags: ebpp, customer experience, user experience
As organizations become more familiar with the benefits of SaaS, or Software as a Service, the demand for this delivery model...
Tags: saas
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