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Improving User Experience with SaaS Software: Client Story

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving...


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Tags: client stories, customer experience, saas

4 Benefits of a Strong Partner Network

When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into...


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Tags: customer experience, partnerships, integrations

How Customer Frustration Impacts Customer Churn

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult...


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Tags: customer churn, customer frustration

5 Customer Preference Trends Your Organization Needs to Know

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...


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Tags: customer experience, user experience, customer satisfaction

Enhancing User Experience to Boost Digital Payments: Client Story

The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily...


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Tags: client stories, insurance, digital payments

Why is Having a Mobile Wallet Payment Option So Important?

Have you ever seen someone get their total at the grocery store and go for their phone instead of their wallet to pay? In that...


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Tags: omni-channel, mobile wallet, apple pay,

3 Takeaways from Insurity Connected 2020

Insurity Connected is an annual client conference that brings together some of insurance’s leadingi tices. This year, the...


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Tags: insurance, partnerships

Why Omni-channel Payment Options Aren't Enough

Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of the...


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Tags: omni-channel

Creating a Good User Experience for Online Payments

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...


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Tags: online payment system, customer experience, user experience,

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