Welcome to the Invoice Cloud blog

What it Takes to Become an Invoice Cloud Engineer

As one of the leading SaaS solutions for Electronic Bill Presentment and Payment (EBPP), high-quality engineering isn’t just a...


Read More

Tags: culture, engineering

How to Optimize the Guest Checkout Route for Online Payments

The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer...


Read More

Tags: online payment system, customer experience, one-time payment

Streamlining Online Payment Options to Drive Adoption: Client Story

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –...


Read More

Tags: adoption, utilities, digital payments,

[Infographic]: Customer Experience in the Insurance Industry

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer...


Read More

Tags: customer experience, insurance, research,

Creating a Positive Insurance Payment Experience

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....


Read More

Tags: customer experience, user experience, insurance

Master Customer Engagement with Intelligent Communications

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and...


Read More

Tags: customer experience, self-service, customer engagement

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...


Read More

Tags: customer experience, user experience, customer frustration,

A Peek into Our “CLOUDIES” Culture

Here at Invoice Cloud, we strive to make life simple for our clients and their customers – something that’s often easier said...


Read More

Tags: culture, values

Improving User Experience with SaaS Software: Client Story

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving...


Read More

Tags: client stories, customer experience, saas

Subscribe to our blog

Sign up for weekly email updates and we'll send you a copy of the State of Online Payments Research Report as a thank you.

eb_state_of_online_payments_cover