Welcome to the Invoice Cloud blog

Creating a Positive Insurance Payment Experience

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight....


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Tags: customer experience, user experience, insurance

Master Customer Engagement with Intelligent Communications

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and...


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Tags: customer experience, self-service, customer engagement

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...


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Tags: customer experience, user experience, customer frustration,

A Peek into Our “CLOUDIES” Culture

Here at Invoice Cloud, we strive to make life simple for our clients and their customers – something that’s often easier said...


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Tags: culture, values

Improving User Experience with SaaS Software: Client Story

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving...


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Tags: client stories, customer experience, saas

4 Benefits of a Strong Partner Network

When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into...


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Tags: customer experience, partnerships, integrations

How Customer Frustration Impacts Customer Churn

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult...


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Tags: customer churn, customer frustration

5 Customer Preference Trends Your Organization Needs to Know

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...


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Tags: customer experience, user experience, customer satisfaction

Enhancing User Experience to Boost Digital Payments: Client Story

The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily...


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Tags: client stories, insurance, digital payments

Why is Having a Mobile Wallet Payment Option So Important?

Have you ever seen someone get their total at the grocery store and go for their phone instead of their wallet to pay? In that...


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Tags: omni-channel, mobile wallet, apple pay,

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