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Increasing Self-Service Saves Utility $900k Annually: Client Story

For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the...


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Tags: ebpp, online payment system, utilities,

What Billers Say About Invoice Cloud's Implementations

Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most...


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Tags: ebpp, integrations, culture,

Why Use Outbound Payments for Insurance Claims?

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges...


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Tags: ebpp, insurance, customer satisfaction,

3 Benefits of an Enhanced Interactive Voice Response Solution

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to...


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Tags: ebpp, adoption, customer experience,

How Innovative is Your Premium Payment Experience?

If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on...


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Tags: online payment system, insurance, customer satisfaction,

Research: are Seniors Adopting Online Payments?

Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment...


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Tags: online payment system, digital payments, research,

4 Ways Your Organization Can Drive Online Payment Adoption for Taxes

When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving...


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Tags: ebpp, adoption, online payment system,

Decreasing Late Payments with Higher CSAT: Client Story

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...


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Tags: ebpp, online payment system, customer experience,

How to Protect Your Utility or Municipality from Cyberthreats

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020,...


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Tags: online payment system, partnerships, utilities,

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