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What Billers Say About Invoice Cloud's Implementations

By Tessa Newell

Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most organizations. You’re thrilled to reap the benefits of the new tool you’ve invested in, but getting there can look like a long, expensive, and time-consuming road. 

The incredible Invoice Cloud implementations team understands those stressors all too well – that's why they work closely with all new Invoice Cloud billers to guide them to a successful and timely implementation of our online payment solution. Our billers (and some of our fellow Cloudies!) have some well-deserved praise for our implementation team that truly says it all. 

“Invoice Cloud’s knowledge and history of successful implementations enabled them to integrate with our core billing software in just one month!” 

Invoice Cloud is well-known for our quick, painless implementations – namely because of established partnerships between Invoice Cloud’s payment solutions and many popular core billing systems. This healthy partner ecosystem lessens the burden on our client's internal IT teams and enables their organization to bring our solution to customers faster. 

This was the case with our friends at Farmers Mutual Fire Insurance. The organization needed to implement a payment solution to help combat spiking walk-in traffic, plus rising call volumes and costs, all stemming from major technology gaps in their payment process. 

Here’s what Marianne Becker, Manager at Farmers Mutual, had to say about selecting Invoice Cloud as their new online payment solution: 

"We were looking for a digital payment solution that provided a friendly user experience and the latest payment innovations. Invoice Cloud delivered exactly that, along with a seamless implementation and continued support to answer any questions we had. Invoice Cloud’s knowledge and history of successful implementations enabled them to integrate with our core billing software in just one month!” 

“You guys have been the easiest vendor I have ever worked with.” 

At Invoice Cloud, we’re serious about providing a stellar customer experience – not just for people who make payments using our solutions, but for the billers on the backend! That why we love to get feedback like this, from a city with one of the largest populations in Orange County, CA, and a satisfied Invoice Cloud biller: 

“You guys [Invoice Cloud] have been the easiest vendor I have ever worked with. You've always treated us so well, everyone has been so kind during our bumps and it's just always a pleasure dealing with your team. I've never run into anyone [at Invoice Cloud] that doesn’t genuinely care, so great hiring on your end." 

We can’t help but agree! It’s that dedicated, compassionate approach to often challenging scenarios (i.e. implementing a new software) that makes the Invoice Cloud implementation team one of a kind. 

“The biller is over the moon with how Invoice Cloud pulled it off.” 

When you’ve invested in a new solution that will improve your internal processes and thrill your customers, it's natural to want to bring that solution to customers as quickly as possible. The implementation team at Invoice Cloud understands, that’s why they work hard to get our billers’ Electronic Bill Presentment and Payment (EBPP) software live and running, sometimes in only a few weeks. 

Javier Rangel, the Integration Team Lead at Invoice Cloud, has received praise from his co-workers many times in the past – most notably for his focused work, his constant willingness to help his teammates, and his quick integrations. One co-worker relayed some wonderful biller feedback about a particularly impressive turnaround: 

“Biggest shoutout possible to Javi Rangel for getting the biller’s EBPP live with 2 weeks!” This co-worker shared in Invoice Cloud’s “Praise” Slack channel. “The biller gave us a two-week heads up about going live with their new core software. Javi got everything set up to offer them full EBPP. He answered all of the billers and my questions at the drop of a hat! The biller is over the moon with how Invoice Cloud pulled it off and it was 100% due to Javi’s attention and hard work.” 

Cheers to Javi for being such a dedicated team player! 

“I know we aren’t your only active project or customer, but it never felt that way.” 

Another client, the billing and payments team for a large Southeastern city, wrote in one more piece of feedback for an Invoice Cloud implementation project manager that we wanted to share. 

“I wanted to send a personal thank you for all the hard work, late nights, and challenges that you had to work through with our project,” the biller said. “I know from speaking with you that we aren’t your only active project or customer, but it never felt that way. We had calls or emails every day that kept everyone on track and moving through tasks. You have truly been one of the best Project Managers from a vendor that I have worked with during my career. Your involvement and hard work are what helped us go-live today!” 

Again, the focused attention of the Invoice Cloud implementation team not only got this city off and running with their online payment platform, but they delivered such an exceptional customer experience that the client had to reach out and share their satisfaction. 

 

Billers choose Invoice Cloud for many reasons (our true SaaS solution that streamlines internal efficiencies, our platform’s strategic customer engagement which drives 2-3x more online payments than any other solution – we could go on and on) but the reputation of our dedicated, efficient, and compassion implementations team is one reason we’re especially proud of. 

Want to come work for Invoice Cloud? Well, we want to talk to you! Check out our open positions here. 

Tags: ebpp, integrations, culture, values, online payments, implementations

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