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Infographic: Digital Transformation in the Insurance Industry

By InvoiceCloud Team

Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. Customer expectations have changed. Today’s policyholders expect real-time, personalized information – and many carriers are struggling to deliver. 

Let's explore what's on the line for insurers if they cannot transform their customer experiences and some natural starting places on the road to digital transformation. 

Digital Transformation IG

 

Tags: self-service, customer satisfaction, customer churn, infographic, online payments, policyholder experience

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