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Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

Here's a question: is your staff often overwhelmed with payment-related calls from the residents of your city, town, or village,...


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Tags: ebpp, customer experience, self-service,

How Billers can Curb Rising Paper Costs

In the thick of the digital age, where seemingly everything is done online, the cost of paper today has become no small matter....


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Tags: ebpp, online payment system, self-service,

The Top 4 Biller Resources of 2021

As we ring in the New Year at InvoiceCloud, we're taking a look back at some of the biller resources we were lucky enough to...


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Tags: user experience, digital payments, research,

3 Survey Insights on Bill Payment Expectations for 2022

Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...


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Tags: customer experience, user experience, self-service,

Key Takeaways from IASA Xchange 2021

The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the...


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Tags: online payment system, insurance, digital payments,

GFOA Recap: What are Finance Officers Focused on for 2022?

The Government Finance Officer's Association (GFOA) held their 2021 virtual conference last week. If you weren't able to make it,...


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Tags: utilities, security

What Billers Say About Invoice Cloud's Implementations

Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most organizations....


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Tags: ebpp, integrations, culture,

Celebrating Earth Day: The Impact of Paperless Billing

This Earth Day, we’d like to highlight self-service option in the payment route that’s beneficial for billing organizations...


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Tags: adoption, user experience, self-service,

What is CX vs. UX?
By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what is...


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Tags: ebpp, customer experience, user experience,

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