Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...
The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the...
The Government Finance Officer's Association (GFOA) held their 2021 virtual conference last week. If you weren't able to make...
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most...
Tags: ebpp, integrations, culture,
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations,
Tags: adoption, user experience, self-service,
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...
Tags: ebpp, customer experience, user experience,
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how ...
Tags: ebpp, adoption, online payment system,
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its core,...
Tags: ebpp, adoption, self-service,
From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of...
Tags: customer experience, insurance, research
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