Here's a question: is your staff often overwhelmed with payment-related calls from the residents of your city, town, or village,...
Tags: ebpp, customer experience, self-service,
In the thick of the digital age, where seemingly everything is done online, the cost of paper today has become no small matter....
Tags: ebpp, online payment system, self-service,
As we ring in the New Year at InvoiceCloud, we're taking a look back at some of the biller resources we were lucky enough to...
Tags: user experience, digital payments, research,
Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...
The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the...
The Government Finance Officer's Association (GFOA) held their 2021 virtual conference last week. If you weren't able to make it,...
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most organizations....
Tags: ebpp, integrations, culture,
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, ...
Tags: adoption, user experience, self-service,
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what is...
Tags: ebpp, customer experience, user experience,
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