This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations,
Tags: adoption, user experience, self-service,
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...
Tags: ebpp, customer experience, user experience,
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how ...
Tags: ebpp, adoption, online payment system,
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its core,...
Tags: ebpp, adoption, self-service,
From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of...
Tags: customer experience, insurance, research
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