Welcome to the Invoice Cloud blog

Key Takeaways from IASA Xchange 2021

The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the...


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Tags: online payment system, insurance, digital payments,

GFOA Recap: What are Finance Officers Focused on for 2022?

The Government Finance Officer's Association (GFOA) held their 2021 virtual conference last week. If you weren't able to make...


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Tags: utilities, security

What Billers Say About Invoice Cloud's Implementations

Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most...


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Tags: ebpp, integrations, culture,

Celebrating Earth Day: The Impact of Paperless Billing

This Earth Day, we’d like to highlight self-service option in the payment route that’s beneficial for billing organizations


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Tags: adoption, user experience, self-service,

What is CX vs. UX?
By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...


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Tags: ebpp, customer experience, user experience,

How 2020 Accelerated Online Payment Adoption

This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how ...


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Tags: ebpp, adoption, online payment system,

Webinar Recap: 4 Tips to Increase Online Adoption

When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its core,...


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Tags: ebpp, adoption, self-service,

Webinar Recap: 5 Tips to Improve Policyholder Experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of...


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Tags: customer experience, insurance, research

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