From social media and text messaging to emailing and more, most consumers spend the majority of their time on their phones....
Tags: adoption, customer experience, omni-channel
The online payment experience is one of the most critical interactions your organization has with its customers. Between...
When it comes to making payments, customer expectations can change rapidly -- and it's your organization's job to keep up. And...
Tags: customer satisfaction, customer churn, research,
The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer...
Tags: online payment system, customer experience, one-time payment
There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...
Tags: customer experience, user experience, customer frustration,
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...
Tags: customer experience, user experience, customer satisfaction
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...
Tags: online payment system, customer experience, user experience,
Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every...
Tags: ebpp, customer experience, user experience
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