Welcome to the Invoice Cloud blog

4 Keys to Reducing Late Premium Payments and Cancellations

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest,...


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Tags: adoption, insurance, self-service,

The Mobile Payment Platform Optimization Checklist

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel...


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Tags: ebpp, customer experience, omni-channel,

Why Offer Pay by Text?
By Tara Wildt On February 3, 2021

Why Offer Pay by Text?

From social media and text messaging to emailing and more, most consumers spend the majority of their time on their phones....


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Tags: adoption, customer experience, omni-channel

The Online Payment Experience Assessment

The online payment experience is one of the most critical interactions your organization has with its customers. Between...


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Tags: customer experience, online payments

Improve Online Payments with 3 Research-based Tips

When it comes to making payments, customer expectations can change rapidly -- and it's your organization's job to keep up. And...


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Tags: customer satisfaction, customer churn, research,

How to Optimize the Guest Checkout Route for Online Payments

The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer...


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Tags: online payment system, customer experience, one-time payment

What is a Customer Effort Score–and Why Does it Matter?

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews...


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Tags: customer experience, user experience, customer frustration,

5 Customer Preference Trends Your Organization Needs to Know

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality...


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Tags: customer experience, user experience, customer satisfaction

Creating a Good User Experience for Online Payments

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...


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Tags: online payment system, customer experience, user experience,

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