Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest,...
Tags: adoption, insurance, self-service,
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of...
Tags: ebpp, customer experience, omni-channel,
From social media and text messaging to emailing and more, most consumers spend the majority of their time on their phones. So,...
Tags: adoption, customer experience, omni-channel
The online payment experience is one of the most critical interactions your organization has with its customers. Between changing...
When it comes to making payments, customer expectations can change rapidly -- and it's your organization's job to keep up. And if...
Tags: customer satisfaction, customer churn, research,
The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer...
Tags: online payment system, customer experience, one-time payment
There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews and...
Tags: customer experience, user experience, customer frustration,
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the reality is...
Tags: customer experience, user experience, customer satisfaction
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online...
Tags: online payment system, customer experience, user experience,
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