Renee Chenue

Renee Chenue
One of Invoice Cloud’s first employees, Renee developed the marketing programs necessary to support the strategic vision of the “easiest to use EBPP service” on the market. As customer-centric marketeers, Renee’s team creates marketing tools to empower Invoice Cloud clients and aid them in communicating the benefits of online billing and payment to their customers.
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Recent Posts

Master Customer Engagement with Intelligent Communications

Posted by Renee Chenue on Aug 5, 2020 8:00:00 AM

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and your organization. Effective customer engagement incorporates everything from how you initiate contact with customers, to – in the case of online payments – their experience submitting a payment.

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Topics: customer experience, self-service, customer engagement

Why Omni-channel Payment Options Aren't Enough

Posted by Renee Chenue on May 27, 2020 8:00:00 AM

Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of the software vendors you work with, in fact, will talk about 'omni-channel capabilities' that set their solution apart from the competitors. Your organization may even have these capabilities listed on a checklist you use to evaluate new software solutions. But what is omni-channel, and why do so many organizations focus on it?

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Topics: omni-channel

4 Ways to Encourage Customers to Pay Bills Online

Posted by Renee Chenue on Apr 15, 2020 8:00:00 AM

As organizations and individuals learn to settle into a ‘new normal’ that involves working remotely and practicing social distancing, many billers are looking for ways to engage customers and provide them with necessary resources. One important way to assist customers during this time is to provide as many contactless payment options as possible, including the option to pay bills online.

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Topics: online payment system, self-service