Jim Barker

Jim Barker
An avid Customer Experience Evangelist, Jim is the Chief Revenue Officer with IVR Technology Group. In this role, Jim leads the teams responsible for marketing, business development, sales and partner growth for IVR Technology Group.
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Recent Posts

To Drive Adoption, Provide a Great Customer Experience

Posted by Jim Barker on Feb 12, 2020 8:00:00 AM

In 2020, providing a great customer experience is about meeting customers' ever-changing expectations. Customer experience has become a primary differentiator for many companies, and this extends to the payment experience. Your customers want to be able to make payments any time, anywhere. Your organization should enable them to self-serve on the channels they use most often – whether that's online, over the phone, or even text.

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Topics: customer experience, user experience