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Infographic: Digital Transformation in the Insurance Industry

Removingfriction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. ...


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Tags: self-service, customer satisfaction, customer churn,

3 Billing and Payment Resolutions for Easier Collections

Happy New Year! 2022 is in full swing and, if you’re anything like us, you've likely taken some time to reflect on your personal...


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Tags: online payment system, customer experience, digital payments,

Infographic: The State of Online Payments in 2021

Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what...


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Tags: customer experience, self-service, customer satisfaction,

Infographic: Municipal Benefits of Digitizing Tax Collection Services

One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and...


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Tags: online payment system, saas, digital payments,

[Infographic]: Keeping up with Millennial policyholders

With a population of over 72 million, Millennials are currently the largest generation in North America. The significant buying...


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Tags: insurance, research, online payments,

[Infographic]: The Current State of Online Payments

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive...


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Tags: customer experience, user experience, infographic,

Infographic: Customer Experience in the Insurance Industry

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer...


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Tags: customer experience, insurance, research,

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