Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a...
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the...
Tags: ebpp, online payment system, utilities,
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...
Tags: ebpp, online payment system, customer experience,
In today’s day and age, it’s critical to meet your customers where they are. When it comes to the insurance industry, one...
Tags: online payment system, client stories, user experience,
Just as billing and payments are an essential arm of local government,increased customer satisfaction is an essential metric ...
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to...
Tags: ebpp, online payment system, customer experience,
For billing organizations, few aspects of the payments process present a greater challenge than a limited electronic bill...
Tags: ebpp, client stories, digital payments
Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is like saying the...
Tags: client stories, user experience, insurance
The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –...
Tags: adoption, utilities, digital payments,
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