Just as billing and payments are an essential arm of local government,increased customer satisfaction is an essential metric ...
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to...
Tags: ebpp, online payment system, customer experience,
For billing organizations, few aspects of the payments process present a greater challenge than a limited electronic bill...
Tags: ebpp, client stories, digital payments
Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is like saying the...
Tags: client stories, user experience, insurance
The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –...
Tags: adoption, utilities, digital payments,
One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving...
Tags: client stories, customer experience, saas
The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily...
Tags: client stories, insurance, digital payments
For most organizations, customer satisfaction levels are an area of constant focus. That's because customer needs and...
Tags: client stories, customer experience, customer satisfaction
One of the most common challenges currently faced by water utility companies is the issue of rising water rates. In many areas...
Tags: client stories, self-service
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