Avril Dalin

Avril Dalin
Prior to joining Watersmart, Avril spent time in remote areas in the Philippines with limited access to water. This ultimately inspired her to study Environmental Economy and Policy at UC Berkeley in hopes of helping bring clean drinkable water to anyone worldwide. At WaterSmart Software, Avril is helping build more resilient water systems through her marketing work. Avril oversees content development, email campaigns, and social media content and analysis.
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Recent Posts

Arming Customers with Self-Service to Combat Rising Water Costs

Posted by Avril Dalin on Apr 1, 2020 8:00:00 AM

Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But access to clean drinking water is not free. Research from Michigan State University published in 2017 reveals water rates have increased by 41% since 2010. And if rates continue to rise in the next 5 years, then 46.08 Million US households won’t be able to afford water. In 2019, further investigation by Bluefield Research shows that the combined US monthly water and wastewater bill amounts to US $104 average per household when adjusted for inflation. A study conducted by the American Water Works Association also indicates that low-income households must spend an average of 9.7% of their disposable income and/or work 9.5 hours at minimum wage to pay for basic water and sewer service. In an effort to help wrestle the growing crisis of water affordability in the United States, WaterSmart Software and Invoice Cloud have partnered to provide ratepayers a suite of self-service tools to manage rising water costs.

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Topics: user experience, self-service