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3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders - and who among us can say they don't understand? Every...


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Tags: customer experience, user experience, insurance,

3 Insurance Best Practices in the Wake of COVID-19

As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health crisis....


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Tags: customer satisfaction, digital payments, customer churn,

Webinar Recap: Policyholder Expectations for Payments in 2022

In the race to digital transformation, the savviest insurers are taking the fastest route to the finish line: aligning their ...


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Tags: insurance, self-service, research,

Cyberattacks in Insurance: What You Need to Know

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance....


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Tags: insurance, saas, security,

Why Use Outbound Payments for Insurance Claims?

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for...


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Tags: ebpp, insurance, customer satisfaction,

How Innovative is Your Premium Payment Experience?

If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on a...


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Tags: online payment system, insurance, customer satisfaction,

3 Takeaways from New Research on Millennial Policyholders 

As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because...


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Tags: ebpp, insurance, research,

Creating a Positive Insurance Payment Experience

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your...


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Tags: customer experience, user experience, insurance

How Customer Frustration Impacts Customer Churn

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult is...


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Tags: customer churn, customer frustration

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