Angela Abbott

Angela Abbott
With 20 years in the Billing and Payments industry, and over half of that time dedicated to the Insurance Market, Angela Abbott is currently the Director of Partnerships for Invoice Cloud. Her mission is to ensure successful integrations, and maintain the overall relationships between the Partners Invoice Cloud serves.
Find me on:

Recent Posts

Creating a Positive Insurance Payment Experience

Posted by Angela Abbott on Aug 12, 2020 8:00:00 AM

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization only has so many opportunities to connect with insureds, which means one negative experience could result in a cancelled policy or, worse, customer churn.

Read More

Topics: customer experience, user experience, insurance

How Customer Frustration Impacts Customer Churn

Posted by Angela Abbott on Jul 1, 2020 8:00:00 AM

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss so difficult is trying to determine why your former policyholders are leaving – an investigation almost as frustrating as the churn itself.

There are a few common reasons for customer turnover, some of which are out of your control as an insurance provider. But, fortunately, one of the primary drivers of churn is something that your organization can actively address and impact: customer frustration.

Read More

Topics: customer churn, customer frustration

4 Benefits of SaaS for Insurance Companies

Posted by Angela Abbott on Apr 22, 2020 8:00:00 AM

Anyone who has been involved in purchasing software for their organization has heard of the term SaaS, or Software as a Service. And while many people understand, at least on some level, what SaaS is, it’s often hard to quantify the benefits of SaaS for your organization. For insurance companies, SaaS solutions provide a number of unique benefits that can drive real business results.

Read More

Topics: insurance, saas

3 Insurance Challenges Solved by Online Bill Payment Software

Posted by Angela Abbott on Feb 19, 2020 8:00:00 AM

In the insurance industry, there are several key challenges that organizations need to address to remain competitive and keep policyholder satisfaction high, such as:

  • Improving policyholder retention and satisfaction
  • Ensuring accurate account reconciliations
  • Keeping up with innovation
Read More

Topics: ebpp, adoption, insurance