Welcome to the Invoice Cloud blog

Driving Self-Service Adoption with Enhanced CX: Client Story

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the insurance industry, one...


Read More

Tags: online payment system, client stories, user experience,

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...


Read More

Tags: adoption, user experience, saas,

The Benefits of a Reconciliation Tool for Insurance Organizations

Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that...


Read More

Tags: ebpp, online payment system, insurance,

Celebrating Earth Day: The Impact of Paperless Billing

This Earth Day, we’d like to highlight self-service option in the payment route that’s beneficial for billing organizations


Read More

Tags: adoption, user experience, self-service,

The Mobile Payment Platform Optimization Checklist

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel...


Read More

Tags: ebpp, customer experience, omni-channel,

What it Takes to Join the Invoice Cloud Implementation Team

The implementation team at Invoice Cloud truly bridges the gap between two major pillars of our organizational mission: p...


Read More

Tags: online payment system, saas, culture,

Invoice Cloud and PayPal: 4 Unique Benefits for your Organization

At Invoice Cloudour primary focus is improving customer engagement to encourage more online payments and drive results for...


Read More

Tags: online payment system, customer experience, digital payments,

How to Find the Best Online Payment Solution for Workers’ Comp

The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every...


Read More

Tags: ebpp, online payment system, insurance,

What is CX vs. UX?
By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what...


Read More

Tags: ebpp, customer experience, user experience,

Subscribe to our blog

Sign up for weekly email updates and we'll send you a copy of the State of Online Payments Research Report as a thank you.

eb_state_of_online_payments_cover