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3 Benefits of an Enhanced Interactive Voice Response Solution

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to...


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Tags: ebpp, adoption, customer experience,

How Innovative is Your Premium Payment Experience?

If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on...


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Tags: online payment system, insurance, customer satisfaction,

Research: are Seniors Adopting Online Payments?

Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment...


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Tags: online payment system, digital payments, research,

4 Ways Your Organization Can Drive Online Payment Adoption for Taxes

When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving...


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Tags: ebpp, adoption, online payment system,

Decreasing Late Payments with Higher CSAT: Client Story

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...


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Tags: ebpp, online payment system, customer experience,

How to Protect Your Utility or Municipality from Cyberthreats

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020,...


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Tags: online payment system, partnerships, utilities,

Driving Self-Service Adoption with Enhanced CX: Client Story

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the insurance industry, one...


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Tags: online payment system, client stories, user experience,

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...


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Tags: adoption, user experience, saas,

The Benefits of a Reconciliation Tool for Insurance Organizations

Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that...


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Tags: ebpp, online payment system, insurance,

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