Welcome to the InvoiceCloud blog

Why Does InvoiceCloud Follow a Servant Leadership Structure?

We’ve all worked for that one company (or maybe companies, plural) that subscribes to a traditional, hierarchical organizational...


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Tags: culture

CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and...


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Tags: customer experience, user experience, utilities,

What to Expect From a Modern CIS

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include...


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Tags: online payment system, customer experience, partnerships,

Frictionless Payments Increase Policyholder Satisfaction: Client Story

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency,...


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Tags: online payment system, saas, customer satisfaction,

3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders - and who among us can say they don't understand? Every...


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Tags: customer experience, user experience, insurance,

Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff...


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Tags: ebpp, adoption, online payment system,

Infographic: Digital Transformation in the Insurance Industry

Removingfriction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. ...


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Tags: self-service, customer satisfaction, customer churn,

6 Tips for Improving Constituent Communications

For most elected officials, at least on the local level, constituent communications often present a challenge. While...


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Tags: adoption, online payment system, customer experience,

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

Here's a question: is your staff often overwhelmed with payment-related calls from the residents of your city, town, or village,...


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Tags: ebpp, customer experience, self-service,

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