We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to...
Tags: ebpp, adoption, customer experience,
If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on...
Tags: online payment system, insurance, customer satisfaction,
Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment...
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving...
Tags: ebpp, adoption, online payment system,
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the...
Tags: ebpp, online payment system, customer experience,
In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020,...
Tags: online payment system, partnerships, utilities,
In today’s day and age, it’s critical to meet your customers where they are. When it comes to the insurance industry, one...
Tags: online payment system, client stories, user experience,
Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in...
Tags: adoption, user experience, saas,
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that...
Tags: ebpp, online payment system, insurance,
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