We’ve all worked for that one company (or maybe companies, plural) that subscribes to a traditional, hierarchical organizational...
Tags: culture
For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and...
Tags: customer experience, user experience, utilities,
Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include...
Tags: online payment system, customer experience, partnerships,
As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency,...
Choosing an insurance provider is a major decision for policyholders - and who among us can say they don't understand? Every...
Tags: customer experience, user experience, insurance,
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff...
Tags: ebpp, adoption, online payment system,
Removingfriction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. ...
For most elected officials, at least on the local level, constituent communications often present a challenge. While...
Here's a question: is your staff often overwhelmed with payment-related calls from the residents of your city, town, or village,...
Tags: ebpp, customer experience, self-service,
Sign up for weekly email updates and we'll send you a copy of the State of Online Payments Research Report as a thank you.
.jpg)
