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3 Survey Insights on Bill Payment Expectations for 2022

Gaining insight into your customers' bill payment expectations is critical, regardless of the types of payments that fund your...


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Tags: customer experience, user experience, self-service,

How do Service Fees Impact Online Payment Adoption?

Convenience and service fees are typically unavoidable when it comes to digital payments. These fees are consistent across...


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Tags: adoption, client stories, customer experience,

Webinar Recap: The Digital Wallet Revolution

Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill...


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Tags: ebpp, self-service, omni-channel,

Utility Payment Experience Drives 614% Adoption Spike: Client Story

For service providers, improving the utility payment experience is arguably one of the most positively impactful things an...


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Tags: client stories, utilities, self-service,

Cyberattacks in Insurance: What You Need to Know

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance....


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Tags: insurance, saas, security,

Digital Services for All: InvoiceCloud and Financial Inclusion

Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable...


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Tags: online payment system, user experience, omni-channel,

Accept Convenient Cash Payments with CheckFreePay

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their...


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Tags: customer experience, user experience, customer satisfaction,

3 Takeaways from New Local Government Research

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending...


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Tags: adoption, online payment system, customer experience,

3 Utility Session Recaps from CS Week 2021

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and...


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Tags: customer experience, user experience, utilities,

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