Software Scalability Face-Off: SaaS vs. Hosted Solutions

Posted by Sarah Woodard on Sep 16, 2020 8:00:00 AM

Software as a service (SaaS) has numerous benefits that make it the preferred software choice for many organizations. Beyond the secure and highly configurable nature of SaaS, cloud-based solutions offer software scalability that on-premises and hosted software simply cannot.

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Topics: ebpp, online payment system, saas

What it Takes to Become an Invoice Cloud Engineer

Posted by Tony Cordova on Sep 9, 2020 8:00:00 AM

As one of the leading SaaS solutions for Electronic Bill Presentment and Payment (EBPP), high-quality engineering isn’t just a priority at Invoice Cloud – it’s a necessity.

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Topics: culture, engineering

How to Optimize the Guest Checkout Route for Online Payments

Posted by Tara Wildt on Sep 2, 2020 8:00:00 AM

The 'guest checkout' or 'one-time payment' route is something everyone has experience with. Almost all e-commerce sites offer customers the ability to make a purchase without registering or creating an account. This feature is designed to remove obstacles for the customer -- because most people don't want to register to make a simple purchase.

Would it surprise you to know, then, that not all online payment platforms offer a guest checkout option?

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Topics: online payment system, customer experience, one-time payment

Streamlining Online Payment Options to Drive Adoption: Client Story

Posted by Brian Melle on Aug 26, 2020 8:00:00 AM

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock – and it all depends on your payment capabilities.

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Topics: adoption, utilities, digital payments, customer churn

[Infographic]: Customer Experience in the Insurance Industry

Posted by Invoice Cloud Team on Aug 19, 2020 8:00:00 AM

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer churn by improving overall policyholder satisfaction levels. Policyholder satisfaction, however, can be impacted by so many different factors that it's often difficult for organizations to know where to start. That's why we encourage insurance organizations to start with their most important and frequent customer touchpoint: premium payments. 

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Topics: customer experience, insurance, research, infographic

Creating a Positive Insurance Payment Experience

Posted by Angela Abbott on Aug 12, 2020 8:00:00 AM

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization only has so many opportunities to connect with insureds, which means one negative experience could result in a cancelled policy or, worse, customer churn.

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Topics: customer experience, user experience, insurance

Master Customer Engagement with Intelligent Communications

Posted by Renee Chenue on Aug 5, 2020 8:00:00 AM

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and your organization. Effective customer engagement incorporates everything from how you initiate contact with customers, to – in the case of online payments – their experience submitting a payment.

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Topics: customer experience, self-service, customer engagement

What is a Customer Effort Score–and Why Does it Matter?

Posted by Tara Wildt on Jul 29, 2020 8:00:00 AM

There are many ways to measure your organization's customer experience, from quantitative surveys to qualitative interviews and reviews. When it comes to identifying areas for improvement, however, there are a few key metrics your organization should be tracking on a regular basis. Most organizations are familiar with Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT). But one of the more overlooked metrics is the Customer Effort Score (CES). Customer effort measures how easy or difficult it is for a customer to interact with your organization. In other words, how much effort does a customer need to expend to accomplish a particular task?

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Topics: customer experience, user experience, customer frustration, customer effort

A Peek into Our “CLOUDIES” Culture

Posted by Krissana Wallace on Jul 22, 2020 8:00:00 AM

Here at Invoice Cloud, we strive to make life simple for our clients and their customers – something that’s often easier said than done. We help our clients take complex processes and digital interactions and simplify them to drive real results. This isn’t always a straightforward objective and, frankly, we set an incredibly high bar for ourselves.

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Topics: culture, values

Improving User Experience with SaaS Software: Client Story

Posted by Brian Melle on Jul 15, 2020 8:00:00 AM

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry. To keep policyholders happy and customer churn low, insurance carriers must be prepared to meet the changing needs of insureds – a task made more difficult when your organization opts for traditional payment methods over the online payment options true SaaS software applications can provide.

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Topics: client stories, customer experience, saas